Certificate Programme in Conflict Resolution for Student Empowerment

About this Podcast

HOST: Welcome to our podcast, today I'm thrilled to be speaking with an expert in conflict resolution. Can you tell us a bit about your background and what led you to teaching this certificate program? GUEST: Thanks for having me! I've spent over 20 years working in various conflict resolution roles, from diplomacy to corporate settings. I've seen firsthand how important these skills are, and I'm passionate about empowering students with the tools they need to manage conflict effectively. HOST: That's fantastic. Now, this course focuses on empowering students with conflict management skills. In your experience, why is it essential for students to develop these abilities, especially in today's world? GUEST: In our increasingly interconnected world, students will inevitably face conflicts, both personal and professional. Equipping them with the right skills not only helps them navigate challenges but also fosters healthier relationships and communities. HOST: Absolutely. Now, the course covers techniques such as negotiation, mediation, and communication. Could you share any current trends or insights in these areas that students can benefit from? GUEST: Sure. One trend is the growing emphasis on empathy and emotional intelligence in negotiations. By understanding the other party's perspective, students can build trust, find common ground, and create more sustainable solutions. HOST: That's interesting. Now, as an instructor, what challenges have you faced teaching conflict resolution, and how have you addressed them? GUEST: One challenge is helping students unlearn aggressive communication habits. We use interactive workshops and case studies to promote active listening, assertiveness, and respectful dialogue, which can be transformative for many students. HOST: That sounds like a powerful learning experience. Lastly, where do you see the future of conflict resolution, and how does this course prepare students for what's to come? GUEST: As technology advances, so do the complexities of conflict. This course equips students with timeless skills and emotional intelligence, preparing them to adapt and excel in a rapidly changing world. HOST: Thank you so much for sharing your insights and experiences with us today. It's clear that this certificate program in conflict resolution will be truly empowering and transformative for students. GUEST: My pleasure. I encourage anyone interested to explore the program and start their journey towards becoming skilled conflict resolvers.