Advanced Certificate in Customer Service for Hospitality
-- viewing nowAdvanced Certificate in Customer Service for Hospitality: Elevate your career. This program is designed for hospitality professionals.
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Course details
• Handling Difficult Customers and Complaints
• Upselling and Cross-selling Techniques
• Service Recovery Strategies
• Communication Skills for Hospitality Professionals
• Building Rapport and Trust with Guests
• Understanding Guest Needs and Expectations
• Technology in Customer Service (e.g., booking systems, online reviews)
• Legal and Ethical Considerations in Customer Service
Career path
Career Role (Customer Service & Hospitality) | Description |
---|---|
Front Office Manager (Hotel) | Oversees daily operations, manages staff, and ensures guest satisfaction. Strong customer service and leadership skills are crucial. |
Guest Services Agent (Hotel) | Provides exceptional customer service, handles guest inquiries, and resolves complaints. Requires strong communication and problem-solving abilities. |
Restaurant Manager (Hospitality) | Manages restaurant staff, oversees operations, and ensures a positive dining experience. Excellent customer service and team management skills are essential. |
Customer Service Representative (Tourism) | Answers customer queries, provides information about tourism services, and resolves issues efficiently. Excellent communication and product knowledge are required. |
Concierge (Luxury Hotels) | Provides personalized service to hotel guests, assisting with bookings, reservations, and other requests. Requires discretion and a high level of customer service skills. |
Entry requirements
- Basic understanding of the subject matter
- Proficiency in English language
- Computer and internet access
- Basic computer skills
- Dedication to complete the course
No prior formal qualifications required. Course designed for accessibility.
Course status
This course provides practical knowledge and skills for professional development. It is:
- Not accredited by a recognized body
- Not regulated by an authorized institution
- Complementary to formal qualifications
You'll receive a certificate of completion upon successfully finishing the course.
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